Defining Customer Experience

There is no doubt that today’s retail business is much more competitive than that of the past. As a result, it has become more essential for businesses to provide a fantastic customer experience. By focusing on how a customer moves through the buying cycle, firms will offer help, information, promotions, and other value-added services along the way. Inturn, customers tend to be more likely to find the business over competitors. To learn more about client knowledge enhancement, visit this Wiki page.
http://en.wikipedia.org/wiki/Customer_experience

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